In May, 2019, Dennis Brice joined DECAL as our Chief Information Officer, coming to us from McKesson where he served as Vice President of Human Capitol Management and Corporate Applications. About nine months later, COVID became our new reality and, like the rest of the world, DECAL had to shift to more online offerings to keep the agency moving forward. On this episode we check in with Dennis on new DECAL projects, the challenges of AI, and why Commissioner Jacobs sometimes thinks we should go back to "memos and landlines."