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Episode 36 - Update on CAPS Payments to Providers
Last year, DECAL took over the provider management function of the CAPS Program, something previously handled by our contractor, Maximus. We implemented these changes to offer more streamlined and effective services to child care providers who play a crucial role in supporting children and families. A major component of offering more streamlined and effective services is a new system called GACAPS, a modern new system that allows for streamlined attendance tracking, enrollment and completion of annual renewals directly through the system, quality assurance for accurate billing and more. Joining us to talk about the CAPS Program and our new GACAPS system is Elisabetta Kasfir, Deputy Commissioner over the CAPS Program; and Latisha Lewis, Manager of Provider Relations Customer Support.
Last year, DECAL took over the provider management function of the CAPS Program, something previously handled by our contractor, Maximus. We implemented these changes to offer more streamlined and effective services to child care providers who play a crucial role in supporting children and families. A major component of offering more streamlined and effective services is a new system called GACAPS, a modern new system that allows for streamlined attendance tracking, enrollment and completion of annual renewals directly through the system, quality assurance for accurate billing and more. Joining us to talk about the CAPS Program and our new GACAPS system is Elisabetta Kasfir, Deputy Commissioner over the CAPS Program; and Latisha Lewis, Manager of Provider Relations Customer Support.